Hermes Pardini - Visual Sistemas

About Hermes Pardini

Founded over six decades ago, Hermes Pardini is fully dedicated to serving its clients — including patients, physicians, hospitals, and laboratories. With 67 own units in Belo Horizonte/MG and its metropolitan region, and 5 units in São Paulo/SP, the company operates continuously to deliver accurate diagnostic medicine with technical excellence, responsibility, and top-quality standards.

As a pioneer in the laboratory support market, Hermes Pardini maintains partnerships with around 6,000 laboratories, offering services such as clinical analysis, diagnostic imaging, vaccinations, functional testing, cryopreservation, and both human and veterinary genetics.

The challenge

Aiming to deliver faster and more effective service to its clients, Hermes Pardini needed to innovate, modernize, expand conveniences, and provide greater comfort to its customers. This leap toward excellence required exclusive tools to efficiently manage the growing volume of service interactions. The challenge also included optimizing the internal spaces of all units to display institutional content and media effectively.

Overcoming the challenge

Solution applied:

VISUAL SISTEMAS implemented the SIGA – Integrated Customer Service Management System to ensure fast and intuitive public service operations, combined with Corporate TV and Indoor Media solutions to broadcast institutional and advertising content across all Hermes Pardini Lab units.