The ultimate solution for managing your customer service
The service process is one of the first stages of interaction between your customer and your company, and it must be handled intelligently. That’s why VISUAL SIGA offers the most modern and efficient Customer Service Management and Queue Management solutions, so you can provide the best experience to your audience with guaranteed results.
Cost and operational failure reduction
Through complete management of the Average Handling Time (AHT) of attendants and real-time monitoring of idle time, SIGA ensures much greater agility and accuracy in service processes.
The direct and immediate results are more services provided, maximized employee productivity, reduced errors and costs, and a significant impact on revenue growth.
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Shorter average wait and service times
SIGA organizes and standardizes the entire service flow, assigns requests based on the attendants’ profiles, and allows the customer to be served by multiple departments without needing new tickets.
Service becomes faster, more accurate, and more efficient, directly reducing wait times and increasing customer satisfaction.
I want to know moreDecreased wait times and queue lengths
Along with management, standardization, and organization tools, SIGA offers features that allow customers to choose convenient dates and times to be served either in person or virtually.
Service optimization and reduction of idle time
Real-time service performance analysis
Valuing the customer's time and experience
Why trust SIGA?
0 + million users served every month
0 + million tickets issued per month
0 + thousand Service Desks
0 % of Customer Service Centers use SIGA
0 Public Utility Service Agencies
0 financial and banking institutions
0 state departments of finance
Some clients who are with us
A complete and modular solution that adapts to any need
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SIGA Manager
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Virtual Assistance by Videoconference
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Backoffice
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Multichat & Email Service
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Chatbot Scheduling
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Kiosks
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Control Room & BI Reports
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Multimedia Ticket Display
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KQuality
Management Module
SIGA Manager
Plan, allocate, and monitor staff performance with powerful BI tools.
Service Module
Virtual Assistance by Videoconference
Attend to customers from anywhere with just a few clicks.
Management Module
Backoffice
The Backoffice module enables efficient management of all service operations, ensuring greater control and organization. With this tool, it’s possible to monitor performance metrics, coordinate available resources, and optimize service flows to deliver an exceptional customer experience.
Service Module
Multichat & Email Service
Engage in multiple, simultaneous conversations with ease.
Service Module
Chatbot Scheduling
Allow customers to book services 24/7 through a smart, interactive chatbot.
Service Module
Kiosks
Fully customizable touchscreen kiosks to enhance self-service efficiency.
Management Module
Control Room & BI Reports
Monitor everything in real-time and make data-driven decisions.
Service Module
Multimedia Ticket Display
Ticket call notifications are displayed on monitors or TVs, allowing customers to simultaneously watch broadcast TV or view informative, service-related, and entertainment content through the institution’s own Corporate TV.
Service Module
KQuality
Measure satisfaction instantly to continuously improve the service.
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Solution Features
Need more details about our system? Download the file containing additional specifications.