Transform customer and citizen relationships
OmniSIGA is Visual’s multichannel platform that integrates, organizes, and automates all points of contact — such as WhatsApp, chat, portal, email, and more — for governments and companies.
With artificial intelligence, process automation, and data analysis, OmniSIGA delivers agility, standardization, and scalability in service, optimizing communication with the public and consumers, while reducing queues, overload, and operational costs.
Continuous and accessible service
Citizens and customers can be served anytime, anywhere, through integrated digital channels. Communication is fluid, standardized, and personalized, fostering proximity, trust, and convenience.
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Flexible and scalable deployment
OmniSIGA adapts to different contexts — from government departments to corporate sectors — with scalable architecture, customizable workflows, and easy integration with tools already used in the organization.
I want to know moreBenefits for your business
Significant increase in service efficiency, resulting in higher customer satisfaction and loyalty indicators
High service availability with 99% uptime guaranteed in the contract
Multichannel service with continuity, unified history, and smooth human handover
Advanced security with data protection and full compliance with the LGPD
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Smart features
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Multichannel Service
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Configurable workflow
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Automatic handover
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Flexible communication
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Comprehensive management
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Absolute security
Multichannel Service
Centralize relationships with citizens and customers through WhatsApp, Webchat, Instagram, Facebook, email, SMS, and other channels — with conversation continuity, centralized history, and smooth human handover.
Configurable workflow
Build automated flows with language tailored to the audience profile. Artificial intelligence performs triage, answers questions, schedules services, and conducts conversations naturally and efficiently.
Automatic handover
Automatic forwarding of demands to agents assigned across all channels — ensuring maximum utilization of the operational team.
Flexible communication
Integrated scheduling and online service resources, videoconferencing, chat, file sharing, and screen sharing between agent and customer, among others.
Comprehensive management
Track real-time data: service volume, average response time, most used channels, public satisfaction, and other key indicators for strategic decision-making.
Absolute security
Full compliance with the LGPD (General Data Protection Law), with a robust security policy to protect customer information, ensuring privacy and confidentiality in all processes.